Accessibility at LumenLingo
Every language opens a world. Language learning should flex around how you see, hear, move, focus, and communicate, so we are designing more than one thoughtful way in—and being clear about the work still ahead.
Accessibility, in practice
Our goal is not a separate experience. It is one thoughtful experience that can adapt to the person using it.
Perceive
Semantic structure, considered contrast, and meaningful descriptions help content make sense in more than one form.
Navigate
Keyboard paths, visible focus, platform controls, and screen-reader testing shape how people move through LumenLingo.
Focus
Reduced-motion support, browser zoom, and calmer interaction patterns make room for different ways of concentrating.
Be heard
Known limitations stay visible, and every reported barrier gives us a concrete place to make the experience better.
Where we are today
Our website and iPhone app use WCAG and EN 301 549 as engineering benchmarks, but neither currently claims full conformance. We document what works, what does not yet work, and the improvements we are prioritising.
The accountable detail
Explore the standards we follow, the technologies we test, our known limitations, planned remediation, and the routes available when you need help.
Lumenshore Limited is committed to ensuring digital accessibility for people with disabilities. We continually improve the user experience for everyone and apply the relevant accessibility standards to both our website and the LumenLingo iOS application.
The accessibility requirements of the European Accessibility Act (Directive 2019/882) began applying through national laws on 28 June 2025. The obligations that apply depend on the service offered and the jurisdiction in which it is made available.
LumenLingo is currently preparing for launch. As our offering evolves, we use EN 301 549 and WCAG 2.1 Level AA as engineering benchmarks and review the applicable accessibility requirements before offering paid digital services in each market.
Title III of the Americans with Disabilities Act (ADA) requires equal access to covered goods and services. The US Department of Justice provides web accessibility guidance, while WCAG is widely used as a technical benchmark rather than an automatic determination of legal compliance.
LumenLingo targets WCAG 2.1 Level AA for the website and the iOS app where applicable. That target guides our engineering work but does not, by itself, establish compliance with every legal requirement. Our current status and known limitations are documented on this page.
Section 508 applies to US federal agencies and certain information and communication technology they develop, procure, maintain, or use. Lumenshore Limited does not currently contract with US federal agencies. We nevertheless use relevant accessible-technology guidance as a useful reference.
The Web Content Accessibility Guidelines (WCAG) define requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA.
lumenlingo.com does not currently claim full WCAG 2.1 Level AA conformance. Our internal review shows that work and manual testing remain, particularly across combinations that automated tools cannot evaluate. This is a self-assessment, not an independent certification.
LumenLingo iOS app does not currently claim full conformance with relevant EN 301 549 requirements for non-web software. The app uses platform accessibility APIs for key interactions, while the known VoiceOver, text-scaling, motion, and touch-target gaps below remain in progress.
Lumenshore takes the following measures to ensure the accessibility of lumenlingo.com:
prefers-reduced-motion system preference by reducing or removing non-essential movement and resolving transitions immediatelyAccessibility of lumenlingo.com relies on the following technologies:
These technologies are relied upon for conformance with the accessibility standards used.
Key lumenlingo.com journeys are designed and tested with the following assistive technologies and settings:
Some areas still have limitations that we are working to understand and address. We list the current issues and planned direction below without presenting unfinished work as complete.
We continue to identify and resolve accessibility gaps as the website and app evolve.
If you have difficulty using any part of LumenLingo, the following alternatives are available:
We combine automated checks with focused manual review as the product evolves:
We update this statement when evidence, scope, or conformance status materially changes.
We welcome your feedback on the accessibility of lumenlingo.com. If you encounter accessibility barriers or have suggestions for improvement, please contact us:
We aim to acknowledge accessibility feedback promptly, investigate confirmed barriers, and keep you informed about practical next steps.
Accessibility responsibilities vary by service and jurisdiction. LumenLingo does not treat company size as a reason to ignore barriers or stop improving the experience.
We prioritise changes that improve access to important journeys and reduce the greatest practical barriers:
Where full conformance is not yet achieved, we document the limitation above, provide an alternative where practical, and reassess it as the product and available evidence evolve.
If you are not satisfied with our response to an accessibility concern, you can seek independent advice from the Equality Advisory and Support Service, which explains options under the Equality Act 2010.
EU residents can seek advice from the relevant accessibility, consumer-protection, or market-surveillance authority in their member state. The appropriate route depends on the service and national implementation.
US residents can seek independent advice or contact the relevant enforcement body about an accessibility concern. We encourage you to use our contact page first so we have an opportunity to investigate and address the barrier directly.
Accessibility is a conversation
Describe the barrier, the device or assistive technology you use, and what you were trying to do. We will listen, investigate, and respond.