Question 1

Is LumenLingo really free to start?

Accepted Answer

Yes. The Free tier gives you 3 language pairs, all 3 practice modes at Beginner level, and 30 minutes of daily practice. No credit card needed, no trial that expires. Learn at your own pace for as long as you like.

Question 2

What's included in the free tier?

Accepted Answer

Free users get English-Spanish, English-French, and English-German pairs. All three flashcard modes are included. Pro unlocks 25+ pairs covering 9 languages.

Question 3

How does monthly billing work?

Accepted Answer

All subscriptions are managed through the Apple App Store. You choose your tier in the app, confirm the purchase via Face ID or your Apple ID, and billing happens automatically each month. Apple handles all payment processing securely.

Question 4

How do I upgrade or downgrade my tier?

Accepted Answer

You can change your tier at any time from the Membership screen in the app or through your App Store subscription settings. Upgrades take effect immediately. Downgrades take effect at the end of your current billing period, so you don't lose paid access early.

Question 5

Is there a free trial?

Accepted Answer

Yes! New users can try the top tier (Royal) free for 14 days. That means all 25+ language pairs, 12 background sounds, every visual background, and double points. Cancel anytime during the trial and you won't be charged.

Question 6

What payment methods are accepted?

Accepted Answer

LumenLingo uses Apple App Store subscriptions. Any payment method linked to your Apple ID works, including credit cards, PayPal, and Apple Gift Cards.

Question 7

Can I cancel my subscription at any time?

Accepted Answer

Yes, you can cancel at any time with no penalties or fees. Go to Settings → Apple ID → Subscriptions on your iPhone, find LumenLingo, and tap Cancel. You'll keep your current tier's access until the end of your billing period.

Question 8

Do I lose my progress if I downgrade?

Accepted Answer

Your learning progress, streaks, points, and study data are always saved no matter which plan you choose. If you downgrade, some paid features are locked, but your data stays. Upgrade again anytime to pick up where you left off.

Question 9

Are there family or student discounts?

Accepted Answer

Not at the moment. The Free tier has plenty for students and casual learners. The 14-day Pro trial lets you explore everything risk-free.

Question 10

How does offline mode work?

Accepted Answer

Offline mode (Pro tier and above) downloads your active flashcard decks and practice content to your device. You can study without an internet connection — on the tube, on a plane, anywhere. Progress syncs automatically when you reconnect.

Feature	Free£0	Pro£9.99	Most PopularElite£19.99	Royal£99.99
Learning Features
Language Pairs	3	7	25+	25+
Practice Modes	3(Beginner)	3(2 levels)	3(All levels)	3(All levels)
Daily Practice Limit	30min	∞	∞	∞
Flashcard Deck Size	50cards	75cards	100cards	∞
Look & Feel
Breathing Exercises	—
Background Sounds	—	1	8	All 12
Flowing Light Backgrounds	—	—	4scenes	All 6
Space-Themed Backgrounds	1	1	4presets	All 6
Productivity
Offline Mode	—
Earn Points Faster	1×	1.25×	1.5×	2×
Analytics & Insights
Advanced Analytics	—	—
Data Export	—	—
Royal Exclusive
Shareable Result Cards	—	—	—
Monthly Reports	—	—	—
Personalised Tips	—	—	—

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